A business process is a structured collection of related activities, performed by people or equipment, that produces a service or product to achieve a specific business goal and deliver customer value. These processes, occurring at all organizational levels, enhance customer satisfaction and organizational agility by breaking down traditional departmental silos. Broadly, they are categorized into operational (core business), management (oversight), and supporting (auxiliary) types, with the ultimate goal of customer value creation. The concept of process efficiency was notably articulated by economist Adam Smith in 1776 through his famous pin factory example, illustrating the benefits of task specialization. Today, techniques like Business Process Modeling Notation (BPMN) are used to analyze and improve these processes, forming the foundation of Business Process Management (BPM).