Business Process Management (BPM) is a comprehensive discipline focused on optimizing an organization's business processes, whether structured or unstructured. It involves a range of methods like discovering, modeling, analyzing, automating, and improving these processes to enhance customer satisfaction, deliver value, and align with strategic goals. Often enabled by technology, BPM is distinct from a Business Process Management Suite (BPMS), which is a software tool, as BPM itself is a human-led professional approach. Proponents, supported by standards like ISO 9000:2015, view processes as vital assets that, when effectively managed, significantly improve overall company performance and operational agility.